Privacy Policy

Who We Are

Swavi Pty Ltd is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information when you interact with us online, including via our website at swavi.au.

Swavi is an Australian-owned and operated company based in Brisbane, QLD. We sell 4×4 and camping gear through our online store and work with reputable third-party services to help run our operations (including payments, marketing, and analytics).

What We Collect

We may collect the following types of personal information when you use our website or services:

  • Contact details – name, email address, shipping address, phone number
  • Order information – purchase history, cart contents, delivery preferences
  • Payment data – processed securely via trusted third-party providers (e.g. Stripe, PayPal); we never store full credit card numbers
  • Device & usage data – IP address, browser type, interaction with our site (via analytics tools)

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchases, support requests, or promotions (only if you’ve opted in)
  • Improve our products, services, and customer experience
  • Comply with our legal obligations

Third-Party Services

We use trusted third-party tools to help manage our business. These may include:

  • Payment processing – Stripe, PayPal
  • Shipping – Australia Post, Sendle, or other courier integrations

Each provider handles your data according to their own privacy policies. We only share data that’s necessary for them to do their job.

Data Storage & Security

Your data is stored securely using modern cloud-based platforms. We take reasonable steps to ensure it’s protected from unauthorised access, loss, misuse, or disclosure.

Your Rights

Under Australian privacy law (Privacy Act 1988), you have the right to:

  • Request access to personal data we hold about you
  • Ask us to correct inaccurate information
  • Opt out of marketing communications at any time

Cookies & Tracking

We use cookies to make your experience better — like remembering what’s in your cart or understanding how people use our site. You can control cookie settings in your browser.

Contact Us

Got a question about your privacy? Shoot us an email at [email protected] and we’ll be happy to help.